Fire & Water Restoration Services

In Response to Coronavirus

 

-WE ARE OPEN-

 

Dear ServiceMaster Advanced Restoration Customer:

 

As a valued customer of ServiceMaster Advanced Restoration, I wanted to reach out and assure you that we are open for business and ready to respond to your policyholders 24/7/365.

 

As you know, our technicians are experts in their field, follow IICRC and CDC guidelines, and have the proper training and equipment to assist your customers.

 

If you or a customer has a cleaning need, or a water or fire loss please call 949-537-1005.

 

Thank you for your continued business-

 

Stay Safe

 

Matthew Bailey

President

ServiceMaster Advanced Restoration

 

 

Clean, Safe, Healthy Environment for Your Employees and Customers

 

The current situation is different than anything we have encountered before, but at its core, we are still providing the same type service as we always have- helping people get back to normal and stay safe from environmental contaminants.

 

ServiceMaster Restore uses only EPA approved disinfecting solutions for all types of pathogens including COVID-19. ServiceMaster Restore has many years of experience cleaning and disinfecting facilities that have been at risk for exposure to various infectious diseases. We rely on our experience and a scientific, common sense approach that is thorough and cost-effective. We provide protective measures for our staff and take security and privacy into consideration to protect our customers and their facilities.

 

We only use disinfectants that are on the CDC’s List N as approved for use against COVID-19. A list of these products is available upon request. ServiceMaster Restore follows the OSHA, EPA and CDC’s personal protective equipment and safety recommendations.

 

We will identify risk factors and establish cleaning and disinfection protocols through the use of approved processes, industry-accepted best practices, and safety regulations using Environmental Protection Agency (EPA)-registered disinfectants.

 

Disinfection is essential to ensuring an environment that does not promote the transmission of infectious pathogen ServiceMaster Restore is on the front line of infection prevention.

 

ServiceMaster has been providing services to consumers and businesses since 1929. During that time, we have developed rigorous, industry-leading training and protocols. ServiceMaster Restore has technicians and service providers trained, tested and certified in the use of the proper products and personal protective equipment (PPE) that enables us to effectively clean and disinfect homes and businesses.

 

OUR PROCEDURE

  • Take precautions and proceed with appropriate personal protective equipment.
  • Isolate and disinfect critical points of exposure and high touch areas.
  • Disinfect all other areas as appropriate.
  • Use EPA registered and approved products for disinfection appropriate to the situation.
  • Properly dispose of contaminated cleaning materials.

 

Disclaimer: There are no known products that claim to kill this particular strain of Sar-CoV-2 that causes COVID-19, our products meet the EPA’s Emerging Pathogen Standard as likely effective against COVID-19 and are on the EPA N-List. We can only guarantee a temporary reduction in possibility of spread in object to person contact

 

 

March 20, 2020

 

Dear ServiceMaster Restore Customer:

 

The bearer of this letter is a professional engaged in the rendering of essential services, as set forth in the California state order. The employee carrying it is either en route to, working at, or returning from a cleanup site of the nature set forth below.

 

The professional disaster recovery, commercial and residential cleaning industries are essential services, responsible for the protection of public health and property. We play a vital role in protecting our nation’s public health in both commercial and consumer settings. As the current COVID-19 crisis has unfolded, orders have been promulgated largely at the state and local level with respect to decisions to shelter in place and limit movements. One common theme, however, is a recognition of the vital importance of service providers who provide services that are necessary to maintaining the safety and sanitation of businesses, public institutions and residences.

 

ServiceMaster has been providing services to consumers and businesses since 1929. During that time, we have developed industry-leading training and protocols. ServiceMaster Restore have thousands of technicians and service providers trained, tested and certified in the use of the proper products and personal protective equipment (PPE) that enables them to effectively clean and disinfect homes and businesses. Our employees have been trained in the relevant protocols of the State Order.

 

As providers of essential services, we are prepared to address the most pressing cleaning and disinfection issues facing our customers, whether it involves cleaning schools, public institutions and businesses during shutdown periods, or the day-to-day needs of homes and healthcare facilities. As families are spending more time at home in self-isolation and quarantine in close proximity, it is even more critical that they receive disinfection and sanitization of their homes by residential cleaning services like ServiceMaster. We cannot afford to have our medical facilities, schools, offices or homes rendered dangerous due to risk of infection, particularly as we tell citizens to stay home.

 

Sincerely yours, 

 

ServiceMaster Restore (Corporate Office)

150 Peabody Place

Memphis, TN 38103

 

 
03/09/2020
 
Dear ServiceMaster Advanced Restoration Customer:
 
As experts in creating clean, safe and healthy environments, we at ServiceMaster would like to share our expertise to help you enhance preventive protocols for your office.
 
The current flu season, along with the outbreak of a newer pathogen, the coronavirus (COVID- 19), offers an opportunity to reinforce for your employees the importance of keeping their workspaces clean, safe, and healthy. Our experience and training afford us the ability to promote safe practices for infection prevention within all businesses.
 
The CDC has published interim guidance for non-health care employers that provides some direction (https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business- response.html). Our preventive recommendations during the current COVID-19 situation are similar to our recommendations during a regular flu season:
 
  • Encourage sick employees to stay home, including separating sick employees or sending home.
  • Emphasize respiratory etiquette (e.g., coughing into one’s elbow, immediately disposing of used tissues) and hand hygiene by all employees.
  • Provide routine environmental cleaning, especially on high-touch surfaces with general cleaning agents, followed by disposable wipes provided to employees.
  • Advise employees to take safe travel steps.
  • Additional measures with COVID-19: Employees who are well but have a family member with COVID-19 should notify their supervisor and other employees in the workplace.
 
It is important to keep in mind that COVID-19 is a new and emerging pathogen. Regulators are just beginning to understand COVID-19 — how it spreads, the incubation period, length and severity of illness — knowledge that will continue to develop over time. We will continue to update you as the CDC, EPA, FDA, and OSHA provide more information.
 
We also want you to know that, while we hope it will not be necessary, we are qualified and equipped with the required protocols and processes should any pathogen outbreak occur within your facility. Please call us if we can be of service.
 
 
Best Regards,
 
Matthew L Bailey
President
ServiceMaster Advanced Restoration

 

Multilingual Customer Support

Our office staffs can assist customers in English, Spanish, Japanese and Vietnamese.

multilingual customer support

Areas Served

Los Angeles County, Orange County, Riverside County, San Diego County and partial San Bernardino County.

We are the Restoration Company that actually listens to you

Even though your home should be a comfortable and relaxing place …

It’s difficult to relax during water damage.

It’s extremely stressful going through an emergency water loss.

You may have any concerns like…

I need a restoration service, but….  

“I don’t feel comfortable with others entering my house…”

“Are these technicians trustworthy?”

“Will they be careful with my possessions?”

“Are they competent?”

“Will they take time to explain the process in a way I can understand?”

“Will they respond promptly when I have any questions?”

We understand your stress and your concerns.

We are happy to work with you every step of the way.

We will do everything possible to minimize your concerns and your stress during the restoration process.

We’re here to support you.

To help get your life back to normal and have a peace of mind.

Count on the experts at ServiceMaster for

Water Fire Mold restoration Services

24/7/365 Response

Seven days a week. 365 days a year. Daytime or nighttime. We quickly respond to get your life back to normal. The more time that elapses before treatment, the greater the damage.

 

Industry Leadership

For more than 60 years, ServiceMaster Water and Fire Advanced Restoration has come through for homeowners as a highly reputable, licensed, insured and endorsed provider of water, mold, fire and smoke restoration services.

 

Best-of-Class Methods

Our methods and processes meet or exceed industry standards.

 

Advanced Technology

We use state-of-the-art products to ensure the best results for your home.

 

Insurance Capabilities 

We offer comprehensive water mitigation services and have a long history of working with insurance companies to help get your claims processed as quickly as possible.

 

IICRC Standards

ServiceMaster Water and Fire Advanced Restoration works with the IICRC to help set the standards by which the industry operates.

Our Business Philosophy:

At **ServiceMaster Advanced Restoration OC, we are a team of highly motivated members, managers and staff dedicated to providing the first-class restoration services available in the industry.  

Our strength is generated from our commitment to our clients, our industry, our employees, and ourselves.

**ServiceMaster is a franchise.

 

Our Clients

ServiceMaster Advanced Restoration OC is committed to providing its clients high quality services while creating an enjoyable and productive working environment. 

We are sensitive and responsive to our clients’ needs and devoted to their satisfaction. 

We strive to be fair, honest, courteous and professional in all our dealings.

 

Our Employees

ServiceMaster Advanced Restoration OC is committed to hiring and developing the best managers and staff in our industry. 

We are dedicated to providing a working environment which allows each and every employee to have job satisfaction, at the same time meeting the desires of the company to produce the best quality services available on a profitable basis. 

We wish to develop employees known for their character, commitment, and confidence, and we recognize the importance of each individual in the success of the entire company. 

ServiceMaster Advanced Restoration OC maintains an open-door policy at all times; encouraging the flow of communication, the exchange of ideas, creativity and self-esteem in the work place.

 

Our Industry

ServiceMaster Advanced Restoration OC is committed to leading the Restoration Services industry through its integrity, innovation, client satisfaction, and financial strength. 

We are dedicated to raising the overall standards within the industry and are devoted to maintaining an active profile within industry organizations and associations.

 

Our Communities

ServiceMaster Advanced Restoration OC is committed to excellence in every way, in our work ethic, in the services we provide, and in our relationships with our clients, employees, industries and communities.

When disaster strikes, every minutes that goes by makes the problem worse.

Don’t delay.

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