Please Note: Each procedure will be billed individually based on the estimate finalized by the respective department.

Who is responsible for paying for the service?

Ultimately the property owner is responsible and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you.

If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. Your ServiceMaster Restore representative can discuss these details.

How much will services cost?

Our fees are based on industry guidelines and depend on the amount of time spent to complete the job. We can provide a better estimate on-site.

What will it cost to run the equipment?

Based on average electrical rates, it may cost about $1 per day per piece of drying equipment to operate. Actual costs can vary depending on current rates from your local electricity provider.

Water Department

-Water / Smoke Damage Mitigation, Mold / Asbestos Remediation, Board-up, Roof Tarp Process-

• Inspection and Assessment: The process begins with a thorough inspection and assessment of the damage to determine necessary actions.
• Preliminary Approval: Mitigation starts after the preliminary assessment (estimate) receives approval from the insurance adjuster.
• Asbestos Testing: Asbestos testing is performed when necessary, especially in properties constructed before a specific year.
• Demolition: Demolition is carried out to remove damaged structures and materials, facilitating the subsequent remediation efforts.
• Mold and Asbestos Remediation: Mold remediation occurs if mold is detected. Similarly, asbestos abatement is implemented if asbestos is found. Both tasks are usually managed by the same department.
• Finalization of Mitigation: The final mitigation estimate cannot be completed until the entire remediation or mitigation process is concluded. A clearance test for mold and asbestos follows the remediation.
• Roof Tarping: Subject to approval by the adjuster or insured, roof tarping is performed by the water mitigation department and is billed separately. Please note that roof tarping might not be covered by insurance; in such cases, payment becomes the insured’s responsibility.
• Final Estimate and Payment: The final estimate is submitted to the adjuster by our Water Department. Upon approval, payment is made either directly to ServiceMaster Advanced Restoration or to the insured. If the insured receives the payment, they are obligated to pay ServiceMaster Advanced Restoration. If ServiceMaster Advanced Restoration receives the payment directly from the adjuster, no action is required from the insured.

Reconstruction Department

-Repair/Reconstruction Process-

• Estimation: At the end of mitigation, our reconstruction department prepares an estimate for the reconstruction work, requiring the adjuster’s approval.
• Payment: The payment process mirrors that of the mitigation process.
• Final Estimate and Payment: The final estimate is submitted to the adjuster by our Reconstruction Department. Upon approval, payment is made either directly to ServiceMaster Advanced Restoration or to the insured. If the insured receives the payment, they are obligated to pay ServiceMaster Advanced Restoration. If ServiceMaster Advanced Restoration receives the payment directly from the adjuster, no action is required from the insured.

Content Department

-Pack Out, Storage, and Move Back Process-

• Pack Out: If necessary, our contents department submits a preliminary estimate for moving out furniture and belongings to the adjuster for approval.
• Storage: Approved contents are packed out and stored at our facility. Upon completion, a final pack-out estimate is submitted to the adjuster. The storage fee is invoiced separately and also sent to the adjuster for payment.
• Move Back: After the completion of the move back, once the final move back estimate is approved, the payment is released.
• Final Estimate and Payment: The final estimate is submitted to the adjuster by our Content Department. Upon approval, payment is made either directly to ServiceMaster Advanced Restoration or to the insured. If the insured receives the payment, they are obligated to pay ServiceMaster Advanced Restoration. If ServiceMaster Advanced Restoration receives the payment directly from the adjuster, no action is required from the insured.