Tips & Resources

 Please Note: Each procedure will be billed individually based on the estimate finalized by the respective department.

Water Department

-Water / Smoke Damage Mitigation, Mold / Asbestos Remediation, Board-up, Roof Tarp Process-

• Inspection and Assessment: The process begins with a thorough inspection and assessment of the damage to determine necessary actions.
• Preliminary Approval: Mitigation starts after the preliminary assessment (estimate) receives approval from the insurance adjuster.
• Asbestos Testing: Asbestos testing is performed when necessary, especially in properties constructed before a specific year.
• Demolition: Demolition is carried out to remove damaged structures and materials, facilitating the subsequent remediation efforts.
• Mold and Asbestos Remediation: Mold remediation occurs if mold is detected. Similarly, asbestos abatement is implemented if asbestos is found. Both tasks are usually managed by the same department.
• Finalization of Mitigation: The final mitigation estimate cannot be completed until the entire remediation or mitigation process is concluded. A clearance test for mold and asbestos follows the remediation.
• Roof Tarping: Subject to approval by the adjuster or insured, roof tarping is performed by the water mitigation department and is billed separately. Please note that roof tarping might not be covered by insurance; in such cases, payment becomes the insured’s responsibility.
• Final Estimate and Payment: The final estimate is submitted to the adjuster by our Water Department. Upon approval, payment is made either directly to ServiceMaster Advanced Restoration or to the insured. If the insured receives the payment, they are obligated to pay ServiceMaster Advanced Restoration. If ServiceMaster Advanced Restoration receives the payment directly from the adjuster, no action is required from the insured.

Reconstruction Department

-Repair/Reconstruction Process-

• Estimation: At the end of mitigation, our reconstruction department prepares an estimate for the reconstruction work, requiring the adjuster’s approval.
• Payment: The payment process mirrors that of the mitigation process.
• Final Estimate and Payment: The final estimate is submitted to the adjuster by our Reconstruction Department. Upon approval, payment is made either directly to ServiceMaster Advanced Restoration or to the insured. If the insured receives the payment, they are obligated to pay ServiceMaster Advanced Restoration. If ServiceMaster Advanced Restoration receives the payment directly from the adjuster, no action is required from the insured.

Content Department

-Pack Out, Storage, and Move Back Process-

• Pack Out: If necessary, our contents department submits a preliminary estimate for moving out furniture and belongings to the adjuster for approval.
• Storage: Approved contents are packed out and stored at our facility. Upon completion, a final pack-out estimate is submitted to the adjuster. The storage fee is invoiced separately and also sent to the adjuster for payment.
• Move Back: After the completion of the move back, once the final move back estimate is approved, the payment is released.
• Final Estimate and Payment: The final estimate is submitted to the adjuster by our Content Department. Upon approval, payment is made either directly to ServiceMaster Advanced Restoration or to the insured. If the insured receives the payment, they are obligated to pay ServiceMaster Advanced Restoration. If ServiceMaster Advanced Restoration receives the payment directly from the adjuster, no action is required from the insured.