ServiceMaster Advanced Restoration is a property damage restoration company serving Orange County, Los Angeles County, San Diego County, and the surrounding area. The team of highly trained, experienced technicians is dedicated to helping people whose lives, homes, and businesses have been disrupted by a water, fire, flood, or mold damage disaster.
When a local homeowner is faced with a water damage or fire damage event in their home or business, they need property damage restoration services in Laguna Hills and the greater Orange County metro area. They may have many questions, and quick answers are necessary so that they can take immediate action and make sound decisions about restoring and repairing the damage. Here are some of the most common questions property owners ask when they have been struck by a disaster.
Are the technicians trustworthy?
ServiceMaster technicians are amazing. Service providers in the property damage industry are in this industry because they fundamentally care about people in need. A fire at a home or business is traumatic. The flames and choking smoke, the noise and turmoil, and the devastation bring stress and emotional trauma. The water damage resulting from extinguishing a fire compounds the issue. Often, the occupants of the damaged home are forced to find living accommodations other than their residence. Sometimes, all a family takes with them to their temporary housing are the clothes they are wearing.
The people who find careers with ServiceMaster do so because they care about people in need. The technicians at Service Master Advanced OC go through a rigorous employment screening process, including background checks. Every employee is thoroughly vetted before they ever put on a ServiceMaster uniform. The ServiceMaster team of professionals can be trusted because they have integrity, a core value of the ServiceMaster approach.
Are the technicians careful with the client’s possessions?
The ServiceMaster technicians are thoroughly trained in the proper procedures to handle flooring, baseboards, sheetrock, and furniture that have suffered water damage or fire damage. Often, personal possessions that have significant sentimental and monetary value are affected by water or fire. The technicians take great care to treat family heirlooms, artwork, jewelry, photographs, and other valuables with the gentleness and tenderness they would treat their own precious belongings. A cherished, first-grade finger painting is treated with the same care and respect that a signed painting of great financial value is treated.
Are the technicians qualified and competent?
Technicians with ServiceMaster Advanced Restoration have IICRC certification and engage in continuing education to ensure the use of the best cleaning and restoration techniques and adherence to the highest industry standards. The IICRC website provides the following information about its origin and purpose: “The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning and Restoration Industries. Since starting in 1972, the IICRC has evolved into a global organization with more than 60,000 active Certified Technicians and more than 6,000 Certified Firms around the world. Unmatched in technical excellence, the IICRC Standards are developed to provide the highest quality concepts, terminology, and procedures recognized in the cleaning and restoration industry.”
When ServiceMaster Advanced Restoration arrives on the scene, clients can be confident that the industry’s best professionals have been mobilized to take care of the water, fire, mold, or biohazard disaster.
How is ServiceMaster Advanced Restoration run as a small business?
The locally owned and operated business is licensed, insured, and is an endorsed provider of water, mold, fire, and smoke restoration services. All necessary licenses and permits are kept current. The parent franchise has been in business for over 60 years and is nationally recognized as a top-tier leader in the property damage restoration industry.
Will the technicians explain the restoration process in a way that is easy to understand?
Before any work begins, a technician will inspect the area and assess the damage. A detailed estimate with written explanations and images will be prepared. The technician will review the estimate with the property owner, at which time any questions will be answered. The client can be assured that there will be no surprises at the conclusion of the job.
Will the staff respond promptly to any questions?
The ServiceMaster support staff is available and ready to answer any questions the client might have. To better serve the surrounding communities, multilingual customer service is available in English, Spanish, Japanese, and Vietnamese.
How soon can the company respond?
Customer service and fast action are hallmarks of the ServiceMaster culture. Seven days a week, 365 days a year, and anytime day or night, the ServiceMaster Advanced Restoration team quickly responds to help people get their life back to normal. The more time that elapses before treatment, the greater the damage will be.
Will the team help deal with the insurance company?
ServiceMaster Advanced Restoration has a long history of working with insurance companies to help get a client’s claims processed as quickly as possible. The average water damage claim can cost thousands of dollars. There is enough stress from the property damage disaster. Worrying over insurance claims is unnecessary stress. The professionals at ServiceMaster Advanced Restoration are industry leaders when it comes to handling insurance claims. That is why they are an endorsed provider for many companies.
For more information about water damage, fire damage, mold remediation, biohazard cleanup, and other services, contact Service Master Advanced OC by phone at (949) 537-1005. Service areas include Orange County, Los Angeles County, Riverside County, San Diego County, and parts of San Bernardino County.
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